Knowledge Base

February is full of loud messages about love—flowers, reservations, grand gestures, and perfectly edited moments. But most of us know that real connection doesn’t live in highlight reels. It lives in the everyday: the check-in texts that don’t need an audience, the honest conversations that build trust, the way you pause long enough to actually […]

Working in operations means you’re paid to notice what isn’t working, name it, and improve it. It’s meaningful work—and it’s also a role that comes with a specific kind of weight, because improvement almost always requires change. Over time, I’ve learned that people don’t just experience change as a new policy or a different workflow; […]

We’ve always believed that communication is the foundation of connection and that connection is where real change begins. Over the last year, I’ve watched something powerful unfold. As we stepped into a new identity and continued evolving our work, we rediscovered what it means to act as a catalyst, not just a service provider. What […]

If you’ve been following the conversation around artificial intelligence and American Sign Language (ASL) interpreting, you’ve probably felt it too: a mix of curiosity, hope — and fear. We’ve seen AI interpreting tools get smarter, faster, and more accessible. Just last month, Syracuse University piloted Sign-Speak, an AI-powered ASL interpreting service designed to translate between […]

In a world full of noise, active listening has become a radical act. We hear things all day long—phones buzz, news streams, meetings stack up—but truly listening? That takes effort. That takes presence. That takes intention. At Gateway, we believe listening is more than just polite behavior or a workplace “soft skill.” It is the […]

As we close out another year at Gateway, I’ve been thinking a lot about what it means to belong. Belonging is one of those words that feels both simple and profound. It’s something we all crave — to feel seen, valued, and accepted for who we are. But belonging isn’t something that just happens. It’s […]

Let’s be honest, 2025 has not been easy for members of the Deaf and hard of hearing community. While Maryland’s new interpreter licensing law (which is officially on hold as of 11/19/2025, to view this announcement visit https://odhh.maryland.gov/), and was designed to protect quality and raise standards, it also magnified something we’ve known for years: […]

Winter can be a magical season, but for many families with neurodivergent children, the holidays can bring a complex mix of joy, stress, and sensory overwhelm. At Gateway, we see this time not as a checklist of traditions to uphold, but as an opportunity to ask: What would make this season truly meaningful for your […]

November invites something rare in leadership: the pause. Not a pause because we’ve finished everything (we haven’t), or because things are slowing down (they’re not). But a pause because the calendar demands it. The end of the year stands just ahead, and the rush to “finish strong” is real. But in that rush, we risk […]